Effective Date: 18 August 2024
1. Introduction
Welcome to Oddhauws. This Health and Safety Policy outlines the responsibilities and limitations related to the use of our platform. Oddhauws operates under Universal Nexus, a company registered in the Republic of South Africa. By using our website, making a booking, or accepting guests, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
2. Host Responsibilities
- Compliance: Hosts must adhere to all local health, safety, and food handling regulations. This includes ensuring that any food or beverages provided during an experience are prepared and stored according to applicable health standards.
- Facility Safety: Hosts are responsible for maintaining their properties and facilities in a safe condition. This includes regular inspections, maintenance of equipment, and cleanliness.
- Emergency Preparedness: Hosts must have appropriate emergency procedures in place, including access to emergency exits, fire extinguishers, first aid kits, and local emergency contact information.
3. Participant Responsibilities
- Personal Safety: Participants are responsible for their own health and safety during any Oddhauws experience. This includes following all safety instructions provided by the host, using common sense, and taking appropriate precautions.
- Medical Conditions: Participants must disclose any relevant medical conditions, allergies, or dietary restrictions to the host prior to the experience. Oddhauws and Universal Nexus are not responsible for any incidents arising from a participant’s failure to disclose such information.
- Food and Beverage Consumption: Participants consume food and beverages at their own risk. Oddhauws and Universal Nexus do not guarantee the safety or quality of food and beverages provided by hosts.
4. Oddhauws’ Role and Limitations
- Platform Function: Oddhauws operates as a platform to connect users with hosts offering unique experiences. Universal Nexus, as the entity responsible for Oddhauws, does not directly inspect, supervise, or control the experiences listed on our platform. Therefore, Oddhauws and Universal Nexus are not liable for any injuries, illnesses, damages, or losses that may occur during an experience.
- Disclaimers: Oddhauws and Universal Nexus disclaim all responsibility for any accidents, injuries, or other issues arising from the use of experiences booked through our platform. Users participate at their own risk and should exercise due diligence when selecting and participating in experiences.
5. Issue Resolution
- Initial Contact with Host: If an issue or incident arises during an experience, participants should first contact the host directly to attempt to resolve the matter. The host is responsible for addressing any concerns or issues related to their experience.
- Contacting Oddhauws: If the issue cannot be resolved with the host or if further assistance is required, participants may then contact Oddhauws at info@oddhauws.com. Oddhauws will make every effort to understand the situation and take necessary steps within our capacity to address the matter. This may include facilitating communication between the participant and the host but does not extend to detailed investigations or legal actions.
6. Modifications to This Policy
Oddhauws reserves the right to update or modify this Health and Safety Policy at any time. Any changes will be posted on our website, and continued use of our services following any updates constitutes acceptance of the revised policy.
7. Acceptance of Policy
By using the Oddhauws platform and making a booking or accepting guests, you agree to adhere to this Health and Safety Policy. Your use of our services signifies your acceptance of the terms outlined in this policy.
8. Contact Us
For any questions or concerns about this Health and Safety Policy, please contact us at info@oddhauws.com.